Field crews were still working off paper job sheets, syncing at the end of the day. The client wanted a mobile app that worked offline and updated the office in real time.
Crews often worked in areas with no signal, so real-time systems were a non-starter. Paper meant lost sheets, double entry, and a full day of lag before the office saw completed work.
We built an offline-first app that queues work locally and syncs the moment a connection returns, with photo capture, digital signatures, and turn-by-turn routing. One codebase shipped to both iOS and Android.
Shadowed crews to design for gloves, sun, and no signal.
Tested the offline flow with real jobs before building.
Cross-platform app with robust sync and conflict handling.
Phased rollout with in-app guidance and support.
"Our crews went fully paperless and the office sees work as it happens — even from dead zones."
Field Operations Manager · Utility provider
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